I love how TheySaid.io’s AI Survey makes feedback feel personal and engaging. The AI asks follow-up questions that get to the heart of my responses, making it feel like a real conversation. This approach gives more detailed and useful insights, which is a big step up from traditional surveys.

I really liked how the "setup" was basically automated (it scraped my company website to generate questions), and that we could deploy these surveys in a variety of ways. I especially liked how the AI would ask contextual follow-up questions that were specific the user input and our product, and how it captured lots of additional context we'd never get from regular surveys. Particularly, I was impressed at how the AI was able to switch contexts between getting feedback and actually answering questions our users might ask during the survey. Very cool.

This was a surprising tool! From the demo, I loved how easy it was to sprinkle survey questions across web properties, emails, and elsewhere. I imagine customers may be more likely to respond to these one-off questions inserted in the UX, than to longer, more formal (and more onerous!) surveys sent through email or delivered after a customer action. A survey during the customer's experience is alsomore likely to capture accurate and genuine responses. But what was most interesting is the way this survey tool quickly morphs into a customer support and engagement tool. After the user inputs their response, the tool continues to engage with them as a natural language assistant -- either by trying to provide the customer with resources related to their response, or soliciting further information. This sort of interaction is invaluable, as it could potentially lead to a better customer experience, and additionally, provides the business with rich information about the customer experience and their needs. During the demo, they set up the tool for my company's website very quickly, so I'm guessing implementation is easy and straightforward. I was also happy to see how accurate and useful the assistant's responses were when providing the user with more information about our product and documentation. I did notice that the assistant had trouble locating information on something we had recently published, but that's to be expected (search engines are the same!). Finally, I liked the way you can program the tool to conclude the conversation with specific details. Customers can ask to be contacted by support or sales, and conversely, the business can be notified about potential support issues or upsell opportunities. I'm excited to try out Theysaid once it's launched!