The simplicity and practicality - I can see it fitting my business needs several ways.

What really stands out with TheySaid is how it transforms the feedback process from a traditional survey into an actual conversation. Instead of customers just clicking through standard questions, the AI asks follow-up questions that feel relevant and personalized. This keeps the conversation flowing naturally, and often, you end up getting insights you wouldn’t get from a static survey. It feels like they’ve taken the best parts of customer engagement and built it into the survey process. The most helpful part of TheySaid is the detailed insights it delivers without any extra effort. The AI digs into responses, pulling out the key themes and action points automatically. This makes it easy to get actionable data from customer feedback without spending hours reading through responses. Plus, being able to integrate the surveys into different touchpoints—whether it's on the website, in emails, or even post-purchase—means you can engage customers when they’re already interacting with your brand. It’s super flexible and adapts well to different use cases. The biggest upside is how engaging it is for both the company and the customer. Customers appreciate being able to give more context to their answers, and it feels like they’re really being heard. The follow-up questions from the AI capture that deeper layer of feedback, which is often the most valuable for making product or service decisions. The setup process is also really smooth—everything from implementation to customizing the surveys can be done without much hassle. This is especially useful for small teams that need powerful tools but don’t have time for a long learning curve. If I never need anything, the customer support is top notch.

TheySaid AI is a real wow experience. After customers answer a one-question survey, they're dropped into an AI experience where the AI asks really awesome probing questions, but also responds to customer questions. We address about 40% of customer concerns within AI and get calls scheduled another 30% of the time. So it's not just a survey, it's an entirely new engagement channel with customers.