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Thena

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4.9 out of 5 stars
63 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.9
Serving customers since
2022

Profile Name

Star Rating

59
4
0
0
0

Thena Reviews

Review Filters
Profile Name
Star Rating
59
4
0
0
0
Adam S.
AS
Adam S.
3x SaaS founder | Research at PeerSignal.org | Host of BuiltinSeattle.fm
11/15/2023
Validated Reviewer
Verified Current User
Review source: Organic

Scaling Slack-based customer success and support

|Thena
Makes it easy to consolidate customer questions and conversations happening across many customer-facing Slack channels. Allows us to scale Slack-based customers success & support with way less manual work and much more visibility. Provides insights that help us understand customer health and engagement. Streamlines our proactive communication (like product updates), allowing us to segment and send messaging at scale without a bunch of copy/paste.
Raghu R.
RR
Raghu R.
11/15/2023
Validated Reviewer
Verified Current User
Review source: Organic

Stellar product for delivering exceptional customer experience for our customers

|Thena
We are delighted to partner with Thena to offer personalised customer experiences to our customers thanks to their continued pursuit of product innovation. Using Thena, our customer support team can streamline customer communications in one place, enabling us to deliver fast response times and track customer sentiment. Other features, such as tags, request triage, and integrations, make the customer support team's job easier
DR
Drew R.
11/03/2023
Validated Reviewer
Verified Current User
Review source: Organic

Niche product solved our specific use case

|Thena
The integration and implemntation was very easy and their support has been fast and impactful.

About

Contact

HQ Location:
Palo Alto , California

Social

@thenaplatform

What is Thena?

Thena is the modern ticketing platform for B B customer support with AI super powers. Leading B B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.

Details

Year Founded
2022