Thena immediately turned Slack for us from a liability into an asset. Before Thena, we were struggling in managing our customers in Slack, and we were actually going to move away from it entirely. It just did not scale as we grew. Thena makes it easy to support customers in Slack without the headache. We are BIG fans. Onboarding was super easy, as was implementation. Their customer support / success team is great. We use their product hundreds of times a day, and it never fails us.

Handling the volume of requests as we onboard new customers and support existing customers on Slack was a challenge that is now manageable largely because of Thena. Thena has made it easy to keep track of all types of customer requests and allows us to maintain a great CX as we scale. I love the having the ability to assign requests and collaborate internally without needing to tag in team members on a customer-facing thread. We're leveraging the tag management features to identify trends to better serve our customers and the channel / global settings provide the flexibility that we need to scale. The entire Thena team has been fantasic to work with and there's no doubt that they're focused on their mission to end Slack chaos!

Thena has been incredibly valuable in the management of my customer Slack channels. As a small company, we handle over 30+ customer Slack channels independently. Thena helps me triage our customers' voices and help our teams have ownership. It was easy to implement and helped the rest of the team to adapt quickly. It also provides one of my favorite features, providing overviews of message volume over time, helping us monitor the response times, and highlighting the busiest channels. This analytics feature is instrumental as we consider scaling our support efforts and anticipate growing volume. We also use an internal helpdesk to track internal requests. Sending CSAT to our customers to understand the satisfaction rate.