Thena
63 reviews
- 1 profiles
- 5 categories
Average star rating
4.9
Serving customers since
2022
Thena Reviews
RR
Raghu R.
Slack support on steroids powered by Thena
Thena is too good to be true for Customer Success and Support teams looking to scale, grow, and retain customers through Slack.
With Thena's AI and ML engine, we were able to receive alerts of critical customer messages and convert them directly into Support tickets synced to our ticketing platform, with which Thena integrates bi-directionally.
Our process-level problems are promptly resolved by Thena's founding team with prompt response times.
DS
Darshan S.
Thena has been an amazing time saver for the entire team.
Thena has been a fantastic time saver for the entire team. Individuals from our team have experienced user-friendly UI with Thena. Thena team always ensures to add every feature request we come up with. Timely response with timeliness shows their involvement in adding more customer value to the product. Overall it has been great working with Thena.
DS
Daphne S.
Bridging the conversation gaps on Slack
With Thena, our Support team has been able to manage Slack conversations on our community channel more effectively while ensuring that no questions are forgotten.
About
What is Thena?
Thena is the modern ticketing platform for B B customer support with AI super powers. Leading B B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.
Details
Year Founded
2022
Website
www.thena.aiHunting for software insights?
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