the data they have available enables us to really analyze customer processes

Their software did an exceptional job of creating very actionable themes from relatively the relativel small (under 1,000) responses we have as a B2B services company. No other software package we looked at could do this. Their overall dashboard and impact analysis was incredibly useful.

After speaking with several players in the space, Thematic jumped to the top of my list for several vital reasons - Team: Austin and the team were always very responsive to my requests and worked with me on a plan to meet my unique needs - Ease of Use: I was up and running on the tool within 15min, with only a couple of questions here and there as I dove deeper into the functionality. - Time to Insight: Their AI model does a great job to jump-start your categorization model with the ability to merge, tweak, add new themes quite easily - Open to Feedback: Not only does Thematic allow you to listen to your customers, but they live that value every day by actively engaging their end customers (YOU) on how they can make the product better. Highly Recommend Alyona and the Thematic Team - Chris