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Thematic

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4.8 out of 5 stars
40 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2016
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Thematic Reviews

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Devyani H.
DH
Devyani H.
11/26/2024
Validated Reviewer
Review source: Organic

Finally a product that inspires confidence

|Thematic
Love the ease of implementation and use, quick turnaround times, and the product features esp - summaries, score change & answers. The Thematic team is great to work with! We love that the CS team is always willing to lean in to help and support us.
SC
Susan C.
08/12/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Love Thematic

|Thematic
It is so helpful to see our feedback organized around central themes and then see the sub-themes within the main ones. The numerous options for filtering our data give many different ways to look at and interpret the information. I also appreciate that there is an unlimited number of users for the system. This lets us assign access to the system and then our users can determine and pull the information that is most important to them based on their role within our company.
Michelle C.
MC
Michelle C.
Customer Experience Research Manager at CDK Global
05/09/2024
Validated Reviewer
Review source: Organic

Key tool for CX research analytics

|Thematic
Thematic easily lets me compare themes over time and their impact on NPS. The customer support is better than anything I have used.

About

Contact

HQ Location:
San Francisco, CA

Social

@getthematic

What is Thematic?

Thematic is a data analysis platform that specializes in extracting insights from open-ended customer feedback. By utilizing advanced natural language processing and machine learning techniques, Thematic helps organizations understand customer sentiments, identify trends, and make informed decisions based on qualitative data. Their services aim to enhance customer experience and drive business growth through actionable insights derived from feedback. For more information, visit their website at [getthematic.com](https://www.getthematic.com).

Details

Year Founded
2016