I had met with so many different AI companies that were marketing themselves as AI for support. They were all not the right fit. None of them understood my use case, or that I didn't want a chat bot. When I met Somya and Jaclyn in person, I could tell their approach to using AI was difference. After meeting with their AE, Jordan, I confirmed my initial thoughts. The number of features they have to use the data is impressive, and they were the only solution that was able to create an integration for a software for me. Everyone else said no and that it was far out on a timeline for them to be able to create it.

Rolling out The Loops has been a game-changer. It's boosted productivity massively for agents and managers, making tasks quicker and easier. Onboarding time has been slashed, getting new team members up to speed fast. This efficiency has translated directly into better customer experiences, with our teams more responsive and knowledgeable. The Loops has truly raised the bar for how we operate and serve our customers, marking a significant step forward in our quest for excellence.

statistics, and analytics made easy, with every thing reports. many features and easy implement ,and user friendly.