I love being able to view the KPI's of each of my team members as well as them as a whole. Personally, I can review who's texting the most, and that typically correlates to my top seller, so I use that as a coaching tool for my other team members. The proof is in the pudding—lots of quality outreach means higher sales numbers, better pay. The initial setup of Textline was great.

I have noticed that people do not reply to emails like this used to. When using the Textline, I am getting responses back much quicker, which allows us to keep the jobs moving along more efficiently.

I use Textline to communicate with my customers, which is great for confirming deliveries and scheduling appointments. I like that it allows our office staff and drivers to see all communications with customers, as we all have the ability to see the same thread. I appreciate that I can access Textline from my computer and from my phone. I love how we are able to use our landline phone number to communicate via text. This accessibility from anywhere is valuable as it allows me to keep moving while being reachable at all times.