The TestOut account executive, Jared Skelton, has gone above and beyond to provide information and answer questions regarding use of the software and providing assistance to students. The Tech Support answers quickly and is always helpful. The program provides students have the opportunities to review the training through seeing it, practicing the skills, and receiving the necessary feedback. In addition, the students can complete the training around their own schedule. The program doesn't require downloading or uploading and the course can be completed from anywhere.

Responsiveness of the technical support staff when updates are requested. Tech Support seems genuinely empathetic and motivated to solve problems.

Without a doubt, the best thing about Testout is the customer service. Our account executive is fantastic, and I couldn't ask for a better person to work with. He is prompt and attentive and goes out of his way to help meet our needs however he can. I try and encourage my instructors to reach out to the customer service department for help. They are always willing to help however they can. Unlike many vendors, Testout doesn't "make excuses", they make "solutions."