Their staff is knowledgeable and there is always someone available when I have a question or an issue.

The technical support team who were very helpful resolving a problem with a wordpress plugin even though it took several days to identify the problem and they had to explain various requirements to a non-technical person - me.

10Web mainly focuses on improving the speed and security of the hosting that they provide. They are also constantly improving their product and engaging with their users in order to find out what features they would like to see added onto their current platform. The dashboard is also modern and sleek and very user friendly. The support is usually responsive and can answer in-depth questions relatively quickly. The plugins also provide a lot of the functionality a website needs. Which makes it rather cost-effective since you're getting fast secure hosting, functionality, and support with just a single monthly payment. It's also rather affordable considering you get all of that for around $12 a month ($10 if paid annually). It does what it advertises, and it does it well. Not much else you can really ask for.