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Tenfold

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169 reviews
  • 6 profiles
  • 5 categories
Average star rating
4.5
Serving customers since
2015
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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125
38
5
3
2

Tenfold Reviews

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Profile Name
Star Rating
125
38
5
3
2
Ricky F.
RF
Ricky F.
Business Account Manager at Wayfair
12/29/2017
Validated Reviewer
Verified Current User
Review source: Organic

Seamless work experience

The scheduling aspect of Tenfold allows me to plan while being productive
AM
A. M.
12/29/2017
Validated Reviewer
Verified Current User
Review source: Organic

I love the functionality Tenfold has with scheduling and follow up tasks

I love the ability to generate self tasks in our CRM right from the Tenfold pop out panel!
Linda B.
LB
Linda B.
Business Account Manager at Wayfair
12/29/2017
Validated Reviewer
Verified Current User
Review source: Organic

Great tool for Account Management!

Ability to schedule follow-ups while dispositioning the call improves efficiency! Having used other programs for calls, Tenfold stands above with little to no degradation of call quality. Data integration between Salesforce and Tenfold creates a seamless workflow.

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HQ Location:
Austin, Texas

Social

@growtenfold

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Year Founded
2015