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Tenfold

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169 reviews
  • 6 profiles
  • 5 categories
Average star rating
4.5
Serving customers since
2015
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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125
38
5
3
2

Tenfold Reviews

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Profile Name
Star Rating
125
38
5
3
2
Travis L.
TL
Travis L.
Sales Manager, GTM Sportswear
04/16/2018
Validated Reviewer
Review source: Organic

Tenfold is great for Call Center

The ease of use, and grouping teams together makes it easy to identify quickly the high and low performers of the groups. Easy to edit/update teams with turnover.
SS
Shane S.
Account Executive at Exact Data
04/15/2018
Validated Reviewer
Review source: Organic

I sometimes forget I'm using Tenfold.

I make at least a hundred calls a day and Tenfold helps me seamlessly chart information from each and everyone and loads all the call information into our company CRM (Sugar) without any issues.
MD
Mike D.
04/13/2018
Validated Reviewer
Review source: Organic

Easy and Valuable

I like that I never have to think about it- it just works. It records my time on the phone and the notes from my conversation and pushes it all to SFDC. The Tenfold team is also super responsive.

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HQ Location:
Austin, Texas

Social

@growtenfold

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Year Founded
2015