OPINATOR is a fantastic product, we're really happy with their different capabilities. It's the best Experience Management solution we've used by far, it makes everything easier, dynamic, and empowering, for both us as CX professionals but also to our customers, as we are now able to bring them real experiences while measuring their experience. I must also highlight their team, as they provide an outstanding service. Every time we need a hand, they're ready to help. However, another thing that we really like is that the software it's pretty easy to use and straightforward, we mostly manage everything internally for ourselves. Their Text Analytics system it's impressive and the Close the Loop module works wonders for case management. It's a real all-in-one solution to manage our CX efforts.

OPINATOR is a comprehensive and very round solution to manage and leverage Customer Experience results. It offers great and powerful Customer Feedback and Voice of the Customer (VoC) capabilities, helping us on improving all our CX programs, measuring and comparing our NPS growth over time, and overall, granting us the possibility to offer a new and exceptional experience to all our customers.

I have used the Opinator platform for over three years, and the functionality is very user friendly. The Opinator team is very knowledgeable and always willing to jump right in and help. The product is of great value and has been a great asset and value for our CX team.