My favorite aspect about Ryan is the customer support team. Any time we have an issue and I reach out, they respond within the hour and they are always super helpful. They will ask questions and meet with me until they are able to find a solution to my question/issue. In addition to that, I have worked with a couple non-support related individuals and they are also always super helpful and responsive. Also, going from Tracker Classic to Tracker Pro was really eye opening and shows how great the Ryan team is. Tracker Pro was a huge improvement versus Tracker Classic. Tracker Pro is much easier to use and it wasn't much of a learning curve to go from Classic to Pro in my opinion. This is an application I use almost everyday and I have trained multiple people to use it, and it is usually a pretty quick and easy process, which is not the case with many other applications I use.

Tracker Pro is very easy to navigate and work with.

My team started using Tracker/Tracker Pro back in 2014. At the time we knew very little about unclaimed property. We found the subject of unclaimed property compliance to be very complicated, but the Tracker Pro software does a great job of keeping you in compliance with the tools and software they provide along with their superior customer service. Their release documentation is easy to read, their in person training (Deb Kimball) is very thorough and easy to follow. Technical support (Laurie Taylor) and product development (Marta Bauer) are always easy to work with and on top of all the compliance updates issued by all the states. Their informative conferences and webinars provide the knowledge and information we need along with networking opportunies. Their in depth knowledge of unclaimed property and how to administer it is key to developing a great product. We're looking forward to their expertise & guidance as NAUPA III format is rolled out.