Customer service! They always go the extra mile to ensure that the product meets our needs. I have worked with them at two separate organizations, and met with several team members and every interaction has been amazing. The product meets the unique needs of our service perfectly, and when there are elements we are interested in adding they go the extra mile to explore new adaptions.

I can't say enough about the Talkative team! They were great to work with during our implementation and have been extremely responsive post-launch. From an agent point of view, the Talkative tool is very easy to use and the integration into Salesforce is excellent. For administrators, the Engage platform is very flexible and enables a ton of customizations of the end user experience. Reporting in the Engage platform itself is rudimentary, but you have access to all the data you need in Salesforce and connecting to it through a tool like PowerBI was easy.

Talkative is an excellent product and key component of a digital transformation strategy, but it's the people at Talkative that truly differentiate the solution from anything else on the market. You won't find a better team that not only possesses the right mix of technical resources and capabilities, but are also more than willing to go the extra mile to deliver the best possible solution for the customer.