talkAItive

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talkAItive is a patented solution that predicts emotional intensity, from customer chatter, to unlock growth opportunities through differentiation and voice of customer. ML/AI has opened the door for a new generation of Emotional Metrics. UGC, Customer Chatter - Everyday your and your competitors users are leaving precious, unsolicited feedback across a variety of channels - social and internal as User Generated Content. Language Understanding - Natural Language Understanding, machines have to parse real, human language, not just most frequent keywords to establish context. Continuous Monitoring - The sheer volume of UGC generated for a given business is making it challenging for businesses to monitor and respond continuously.