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SymphonyAI IT Service Management

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79 reviews
  • 4 profiles
  • 23 categories
Average star rating
4.4
Serving customers since
2017
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SymphonyAI IT Service Management Reviews

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Mirza Rashid B.
MB
Mirza Rashid B.
Project Leader | Project Management | Escalation Management | Microsoft SQL DBA | Power BI Analyst
12/04/2024
Validated Reviewer
Review source: Organic

ITSM Tool.

SymphonyAI is the best tool for small and Medium size organization. The Service request is very easy to configure. Service request can be created manually by users. Automation of service request creation via email is awesome. Any email can be converted into service request. Also you can filter out which emails to ignore with subject domain address or email address.
Chrishantha F.
CF
Chrishantha F.
Senior Manager- Client Services & Support - John Keells Information Technology (Pvt) Ltd
10/17/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Excellent Product

Automated features will help to on board customers fast and operate smoothly
SK
sahil K.
05/28/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

An In-Depth Look at SymphonyAI IT Service Management

1. SymphonyAI IT Service Management has significantly enhanced the efficiency of our processes by streamlining the routine tasks. 2. The user interface is friendly which makes it easy for us to navigate and effectively manage the workflows. 3. Additionally, it has helped us improve our operations whilst utilising the reporting tools it provides.

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HQ Location:
Palo Alto, California

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@SymphonySummit

What is SymphonyAI IT Service Management?

Reimagine IT service management with SymphonyAI, an AI-driven IT management suite. Unleash enterprise productivity by effortlessly bringing service, asset and operations management together to work in concert. SymphonyAI uses machine reasoning and codeless workflow based automation, delivers up to 20% annual savings in IT help desk operations, and up to 45% better total cost of ownership.

Details

Year Founded
2017