Product Avatar Image

Surfly

Show rating breakdown
90 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.8
Serving customers since
2012
Profile Type
Category

All Profiles

Profile Filters
Profile Type
Category
Product Avatar Image
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

Profile Name

Star Rating

89
10
1
0
0

Surfly Reviews

Review Filters
Profile Name
Star Rating
89
10
1
0
0
AW
Ashley W.
03/29/2021
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Why Surfly impressed me ?

Surfly's co-browsing solution is easy to use for both customers and agents, and the back-end system allow business to customize many different settings like user interface and the back list/ white list, and so on. What attracted me most is Surfly's e-signature feature and document collaboration, which can help the insurance industry develop the digital online service significantly.
Tarik E.
TE
Tarik E.
03/29/2021
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to integrate product and focused on what customers care about

It doesn't require installation so can be done from a browser which speeds up customer troubleshooting.
Sergio F.
SF
Sergio F.
Owner at AK Networks
03/27/2021
Validated Reviewer
Review source: Organic

Easy and efficient

Surfly has a simple and efficient technology that can be implemented in hours and deliver its benefits right away. The simplicity of the platform is what I like the most.

About

Contact

HQ Location:
Amsterdam, Netherlands

Social

@Surfly

Details

Year Founded
2012