SupportLogic
23 reviews
- 1 profiles
- 2 categories
Average star rating
4.6
Serving customers since
2016
SupportLogic Reviews
CM
Chitralekha M.
Enhance Support and Customer Experience
This tool is great and highly beneficial when used regularly as a day-to-day tool. This improves managers' productivity concerning assisting their team in different key areas.
I like three features the most - sentiment signals, system alerts & custom dashboards.
AR
Abdul Hameed R.
Proactive Escalation Management
It helps my team to proactively lookout for any potential escalations or negative customer experiences.
PM
Patrick M.
Transform your Support Experience
SupportLogic simplifies Support operations. The signals captured by the platform allow us to take proactive actions on customer sentiment, potentially avoiding a future escalation and/or customer frustration. When you combine this to the automated case assignment based on skill and previous case history, it becomes a very powerful tool to improve the overall support experience.
About
Details
Year Founded
2016
Website
www.supportlogic.ioHunting for software insights?
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