SupportLogic
23 reviews
- 1 profiles
- 2 categories
Average star rating
4.6
Serving customers since
2016
SupportLogic Reviews
MB
Mike B.
Insights That Lead to Proactive Actions
The most helpful thing about SupportLogic is that it gives us a clear view of our support system and how it is performing. By leveraging predictive insights, managers can prevent fires by focusing on the embers. It also allows us to see where improvements can be made and track the performance of our support team over time.
RN
Roger N.
SupportLogic has helped us reduce escalations
The AI and the alerts, particularly around Likely to Escalate cases
ML
Mark L.
Mitigating Potential Support Escalations
It helps us sift through the sea of incoming support tickets and brings to the foreground any that require more immediate attention and might potentially escalate. Also gives us insights into the good things our customers say about us too!
About
Details
Year Founded
2016
Website
www.supportlogic.ioHunting for software insights?
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