Good product overall, but very poor support. They would keep sending help articles to users instead of understanding them and helping properly. Took them about 24hrs to get answer to simple API related questions, support people on chat has no knowledge of API related questions at all, left us helpless...leading to us experimenting and troubleshooting and eventually affecting our whatsapp account blocked by meta! Stay away if you are looking for good support.

Automations, quick assistance, various possibilities, integrations and chatbot, to bind end customers closer to us, now daily use,

Had an onboarding with Maria, from which we as a company can still learn a lot. During the onboarding, my individual questions were addressed, and it was also kindly communicated that a diligent task would follow, which I could carry out myself later. Optimal. During support, you get professionals on the line or via chat during opening hours. Constructive suggestions are made, and links to help topics are shared, which also include best practice solutions with instructions and videos. Bug tickets are professionally documented for the IT department via TeamViewer and video. Thank you very much!