The ease of use, the quality and being able to pinpoint through whiteboard and view recordings

The convenience of being able to view the issue in real time when diagnosing problems, walking a customer through a step by step procedure and being able to share the streem with co workers when a case is needed to be escalated or just need a second pair of eyes or opinion on a case. It is also very convenient that the customer does not have to download the app. We just have to send them a text and then we are ready to streem. The process is very simple and easy to use. It also eliminates having to take someones word as to why something went wrong. We can streem and visibly see what went wrong and what caused the issue at hand thanks to streem. Doesn't take up memory space on my computer. If the customer has a phone with a camera we are able to streem and that is so convenient.

Simple product to use, the app is amazing and user friendly