Fast, easy and systematic way to capture the “voice” of our customers.

Hands down the simplicity of the tool is the best part. Being able to log into the site, choose my categories of which I want feedback on and then pick the questions is great. The platform is very intuitive, and it makes sending out assessments very easy. I can even create my email campaigns from the platform to send out too. Often times, we find ourselves sending out the same templates with different assessment links customized to the client’s preferences. We don’t need to custom write any code too.

This is a one stop shop to gain access to the voice of the customer. We can create different STAMP assessments for different customers and clients depending on how much detail we’re looking to obtain. We’re able to choose different categories which allows us to splice and dice the data so the reporting is simple to read. Within the tool, there is also an email tracker that shows us where the client is at in the process of completing their STAMP. We can send emails directly from the tool and BCC salesforce so we’re tracking our activity. I couldn’t imagine going back to our old ways of collecting customer feedback.