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SQM Group

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4.6 out of 5 stars
208 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.6
Serving customers since
1996
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SQM Group Reviews

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Profile Name
Star Rating
161
35
11
2
1
LB
Lisa B.
09/15/2022
Validated Reviewer
Review source: Organic

Valuable information everyday!

|mySQM Auto QA
The widgets are great for quick results and knowing how to start your day with your team. We can see the feedback and hear the input of our customers. The reporting can break down by different levels and metrics. Great way to see trends and opportunities.
George T.
GT
George T.
Contact Center Manager at FortisBC
09/09/2022
Validated Reviewer
Verified Current User
Review source: Organic

Hearing the voice of the customer loud and clear

|mySQM Auto QA
The portal and reporting tools are intuitive and easy to use. Even without introductory training, or the use of their self-help videos, I was able to gain further understanding from the data available.
VC
Victoria C.
06/09/2022
Validated Reviewer
Review source: Organic

An Insightful Tool to Improve your Call Center Performance

|mySQM Auto QA
The software is user-friendly, has a variety of capabilities that allow you to filter down your data, and the team at SQM is always there with a helping hand when needed.

About

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HQ Location:
Coeur d'Alene, US

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@SQMGroup_

What is SQM Group?

SQM Group is a software company specializing in customer service QA management for call center agents. Our software solution helps call centers and agents improve FCR, Csat, provide great customer service, and reduce costs.We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQM™ Customer Service QA Software, FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance. We help call centers to improve FCR, deliver a great Csat, reduce operating costs, and improve the Net Promoter Score. Our mySQM™ Customer Service QA Software is a SaaS-based subscription platform explicitly built for call centers. Our Personalized Intelligence™ software features assist agents, supervisors, managers, and analysts in measuring and improving FCR and customer experience.

Details

Year Founded
1996