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SQM Group

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4.6 out of 5 stars
208 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.6
Serving customers since
1996
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SQM Group Reviews

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Profile Name
Star Rating
161
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11
2
1
JC
Joseph C.
09/27/2022
Validated Reviewer
Review source: Organic

Easy Access and Use

|mySQM Auto QA
Easy access to reporting breakdowns with key insights to customer feedback about interactions. Widgets are super easy to setup and use to help manage results.
CC
Casey C.
09/23/2022
Validated Reviewer
Review source: Organic

Easy to use, intuitive, and endlessly customizable.

|mySQM Auto QA
The off-the-shelf reports answer most questions I have, and for everything else I can create pivot tables within the reporting to re-jig the data depending on what it is I'm looking to do. The dashboard at the front is a great way to see how the team is doing at-a-glance and provides great little snippets for other reporting that tell a story on their own.
NH
Nick H.
09/19/2022
Validated Reviewer
Verified Current User
Review source: Organic

High quality surveying company

|mySQM Auto QA
The customer service we receive from SQM is at an extremely high level. Very friendly, verify timely responses. And they must be a good company because they have a very low turnover rate. We've been working with the same vendor managers for years now.

About

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HQ Location:
Coeur d'Alene, US

Social

@SQMGroup_

What is SQM Group?

SQM Group is a software company specializing in customer service QA management for call center agents. Our software solution helps call centers and agents improve FCR, Csat, provide great customer service, and reduce costs.We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQM™ Customer Service QA Software, FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance. We help call centers to improve FCR, deliver a great Csat, reduce operating costs, and improve the Net Promoter Score. Our mySQM™ Customer Service QA Software is a SaaS-based subscription platform explicitly built for call centers. Our Personalized Intelligence™ software features assist agents, supervisors, managers, and analysts in measuring and improving FCR and customer experience.

Details

Year Founded
1996