Spiro's customer support and responsiveness, as well as their see-through on user testing and feature set updates. The training and assistance is very prompt and precise. Precise meaning that my account manager(s) are capable of handling everything I throw at them, and can get me an answer/solution quickly. This is not the case with Spiro competitors or with other SaaS products in general and the minute you guys lose that is the minute I will begin to question our future. Please, never underestimate your customer service. On the product itself, my favorite thing is the ability to customize it quickly and utilize spreadsheet import/export to handle my own data engineering. It's a wonderful product with slick functionality, but is even more dangerous when it grows with you/you grow with it. I've mentioned in past reviews that the Reports section is another thing I like best. The Spiro team has gone above and beyond to understand and map out my company data and it has been a game changer of me equipping my sales staff with the knowledge/info they need to be independent warriors.

Ease of use, customization of features, AI capabilities and the Spiro Team

I started my job here and was not familiar with Spiro at all and from my very first day, Ashley was MORE than willing to help me with everything. She even hopped on a Zoom call with me one time and showed me around Spiro and some things she thought would be beneficial based on the role I had taken here at KTTS.