Spailey Solutions

Spailey Solutions

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Spailey Solutions is an experienced research partner who digs beneath the surface to uncover what your customers and employees are really thinking, feeling, and saying at every point along their journey with your brand or business. After hundreds and hundreds of conversations and over 20 years of experience, we developed the Customer Connections Framework™ to guide what research is needed and how to drive a customer-centric culture within your organization with: Collection: Market Research & Planning - Understand where to invest or if there is a market before you build. - Custom surveys without the need for an incentive. - Includes all survey data, full transcripts, and insights with actionable recommendations. Conversation: Win/Loss Analysis - Know why customers buy from you, but most importantly, why they don't. - High touch, highly personalized approach gives us a 60% conversion rate. - Custom interview guides for churn and no decision with unlimited surveys. Care: Voice of Customer - Learn your customer's preferences, what they expect, and how they feel. - Improve overall customer satisfaction and loyalty. - High tough, highly personal approach delivers an 85% conversion rate. Commitment: Internal Optimization - Custom surveys get to the root of employee engagement issues. - Internal studies and exit interviews give insights on where you can improve. - Ensure everyone can feel seen and heard. Culture: Change Manage - Ongoing support and accountability to ensure customers needs are met. - Virtual team training & coaching. - Onsite service for quarterly reviews, executive leadership, & board meetings. Regardless of where in their lifecycle your customers, prospects, or other audience members are, we specialize in designing custom research and analysis plans to meet your needs.