The platform's user-friendly design was of great value to us during the expansion of our EU office. Now even the accounting pals no longer communicate through e-mails but ticketing systems. Just about two months ago, we had over 200 requests processed and not a single complaint on the submission process. The integration with Dameware RE was also very critical for our hybrid workforce. We are able to manage our remote team's devices on different sites with no hassle now, and the custom created workflow templates guarantee a constant support standard.

It helps us to provide proper update to end user with in ticket... So user also know what is the status of ticket.

DBAs who use Solarwinds DPM tend to be pleased with the product. It offers a wide range of features and can be used to monitor a variety of different database types, including SQL Server, Oracle, and MySQL. The software is also generally well-regarded for its ease of use and intuitive interface.