SMG - Service Management Group
50 reviews
- 1 profiles
- 3 categories
Average star rating
4.6
Serving customers since
1991
SMG - Service Management Group Reviews
KK
Kylie K.
Identify insights through Satisfaction Survey
SMG has helped us identify positive and negative experiences directly from our customers to share with our store team members. These insights can be used to improve operations down to the specific store level for a more targeted approach. We like the use of the SMG Dashboard for all members to dive deeper into the data. The SMG team has been very helpful, attentive, and forthcoming with suggestions for improvement.
AM
Amy M.
Director of Retail Operations at Wild Birds Unlimited, Inc.Best Decision We Made Was Choosing SMG
Their customer service and response time! They have excellent insights on our data and they have an incredible library of resources in the form of videos, white papers, best practices and case studies.
PD
Petar D.
Operations Insights OfficerReliable and secure customer feedback programme providing actionable insights
SMG regular updates on trends and actionable insights. They provide an external view of our customer base while in the same time keeping close connection with our brand and operational reality. SMG are agile when managing and updating the programme. This allows us to change the programme in the same time as our business priorities. SMG keep connections with key departments and operational members in our organisation.
About
Details
Year Founded
1991
Website
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