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SMG - Service Management Group

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50 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
1991

Profile Name

Star Rating

36
13
1
0
0

SMG - Service Management Group Reviews

Review Filters
Profile Name
Star Rating
36
13
1
0
0
Alyssa G.
AG
Alyssa G.
03/02/2021
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great platform to achieve optimal Customer Service results!

Text analytics and being able to see true customer pulse and comments!
Amy L.
AL
Amy L.
Director at Bob Evans Restaurants, LLC
02/25/2021
Validated Reviewer
Review source: Seller invite
Incentivized Review

Good knowledge base

Excellent account support; continuous improvement on user interface of database.
SS
Sarah S.
02/22/2021
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Overall, our experience with SMG is fine.

The team at SMG is very helpful and responds quickly to our questions, concerns and needs.

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HQ Location:
Remote-First Organization , US

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Details

Year Founded
1991