What I really like about Skylar is how real the role-playing scenarios feel—it's almost like you’re practicing with an actual customer, not a tool. My team gets to try different approaches and instantly see what works and what doesn’t, with feedback that feels personalized and useful. Plus, Skylar adjusts to each person’s style and strengths, so the training doesn’t feel one-size-fits-all. The post-session insights are also a big plus; they give us a clear view of where we’re improving and what still needs work.