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Skedulo

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404 reviews
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Average star rating
4.1
Serving customers since
2013
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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Skedulo Reviews

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Profile Name
Star Rating
197
158
31
12
6
Tera  D.
TD
Tera D.
03/17/2021
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Organized call

There was communication the call was speedy and organized.
CG
Courtney G.
03/11/2021
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Review of Skedulo

That it is integrated with salesforce and is very easy to use from one database to the other. Able to capture a lot of data on Skedulo. Easy way of rostering staff to jobs. Easy to update staffs availability and unavailability. Easy to modify days, times, resources. Jobs are sent to resources are sent in real time. Job numbers are easy to follow. Screen layout is easy to follow and understand. Use of tags and being able to filer out certain requests for resources. real time job statuses. view of total travel time, total time scheduled and average travel time. Swim lane snapshots, being able to push or TXT resources to notify them of checking in/ out or updates to jobs. Calendar view of ongoing bookings provides a great snapshot of reoccurrence days.
GR
Graham R.
03/01/2021
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Skedulo is great but there is room for improvement here and there

I like the fact Skedulo reduces the time needed to schedule work for my team. It has a modern and easy to use interface on the desktop which makes my scheduling work more enjoyable. I also like the fact I am able to run off informative reports about the work my team is doing. I also appreciate Skedulo release updates to the system with improvements.

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HQ Location:
San Francisco, CA

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@Skedulo

What is Skedulo?

Skedulo’s leading Deskless Productivity Cloud solution powered by AI and machine learning empowers organizations to manage, engage and analyze their deskless workforce, supporting the 80% of global workers who don’t work in a traditional office setting. Skedulo’s platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are in fixed location facilities or mobile field workers on the frontline. Founded in 013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. Skedulo has enabled hundreds of organizations, including The American Red Cross, DHL, and Sunrun, to seamlessly schedule and service over 35 million appointments worldwide. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M1 , Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com.

Details

Year Founded
2013