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Skedulo

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404 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.1
Serving customers since
2013
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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Skedulo Reviews

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Profile Name
Star Rating
197
158
31
12
6
DC
Diane C.
06/23/2021
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Skedulo Makes Work Easier!

The customizations like running job optimization makes running a lot of data at once simpler than doing job by job manually!!
KC
Kristin C.
06/23/2021
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Ease of managing a growing workforce

Ease of setting schedules for multiple areas of the country. We have over 70 regions from miami to phoenix and we can subdivide them and organize by different groups and apply skill tags to subdivide them even smaller by talents or even team managers making it easier for each manager to navigate whom his people are and their workload. It is also a great safety feature to be able to see where a resource is at any given time it has helped with more than 1 medical emergency and a missing vehicle.
BS
Benjamin S.
06/11/2021
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Skedulo has been an interesting App to use

I like that you can "Bookmark" presets so you don't need to keep selecting the options you need.

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HQ Location:
San Francisco, CA

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@Skedulo

What is Skedulo?

Skedulo’s leading Deskless Productivity Cloud solution powered by AI and machine learning empowers organizations to manage, engage and analyze their deskless workforce, supporting the 80% of global workers who don’t work in a traditional office setting. Skedulo’s platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are in fixed location facilities or mobile field workers on the frontline. Founded in 013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. Skedulo has enabled hundreds of organizations, including The American Red Cross, DHL, and Sunrun, to seamlessly schedule and service over 35 million appointments worldwide. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M1 , Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com.

Details

Year Founded
2013