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Skedulo

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404 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.1
Serving customers since
2013
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Cobrowse.io

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Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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Skedulo Reviews

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Profile Name
Star Rating
197
158
31
12
6
NF
Nicole F.
08/01/2024
Validated Reviewer
Review source: Seller invite
Incentivized Review

Great Workforce Management Tool

Capacity for your workforce to complete there work all at there fingertips by using a app. Capacity to optimise reducing manual scheduling and great configuration and creating more power for the organisation.
Yarl A.
YA
Yarl A.
08/01/2024
Validated Reviewer
Review source: Seller invite
Incentivized Review

Enterprise Systems Manager

Low code approach, allowing customer control on configurations
AB
Adrian B.
08/01/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Well worth the effort!

Working with a large not-for-profit in Australia (New Horizons), implementing Skedulo was a challenge... not because of the technology but the change in process. But we discovered all of the challenge was with our own change management and resistance to change by some of our staff BUT Skedulo has totally transformed our business and 100% for the better. If you are thinking of Skedulo take it from us.... start your journey as soon as you can, it's well worth the journey.

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HQ Location:
San Francisco, CA

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@Skedulo

What is Skedulo?

Skedulo’s leading Deskless Productivity Cloud solution powered by AI and machine learning empowers organizations to manage, engage and analyze their deskless workforce, supporting the 80% of global workers who don’t work in a traditional office setting. Skedulo’s platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are in fixed location facilities or mobile field workers on the frontline. Founded in 013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. Skedulo has enabled hundreds of organizations, including The American Red Cross, DHL, and Sunrun, to seamlessly schedule and service over 35 million appointments worldwide. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M1 , Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com.

Details

Year Founded
2013