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Skalin

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5.0
Serving customers since
2020
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Skalin

12 reviews

Skalin calculates your customer health score and alerts you as needed. With Skalin, your team can be more proactive, save time, and generate more revenue. 1๏ธโƒฃ ๐—”๐—ป ๐—ฎ๐—น๐—น-๐—ถ๐—ป-๐—ผ๐—ป๐—ฒ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ๐˜€ ๐—ฝ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ ๐˜ˆ๐˜ญ๐˜ญ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜ฅ๐˜ข๐˜ต๐˜ข ๐˜ข๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด๐˜ช๐˜ฃ๐˜ญ๐˜ฆ ๐˜ฐ๐˜ฏ ๐˜ฐ๐˜ฏ๐˜ฆ ๐˜ฑ๐˜ญ๐˜ข๐˜ต๐˜ง๐˜ฐ๐˜ณ๐˜ฎ ๐˜ต๐˜ฉ๐˜ข๐˜ฏ๐˜ฌ๐˜ด ๐˜ต๐˜ฐ ๐˜ฐ๐˜ถ๐˜ณ ๐˜ฏ๐˜ข๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ช๐˜ฏ๐˜ต๐˜ฆ๐˜จ๐˜ณ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด. โœ”๏ธ 360ยฐ customer view: View key information at a glance from your CRM, email, and your applicationโ€™s back office. โœ”๏ธ User engagement metrics: Identify your platformโ€™s active users and see who is moving away from your product. โœ”๏ธ Time savings: No more having to log tracking data manually! Our customers save an average of 4 hours each week. 2๏ธโƒฃ ๐—›๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐˜€๐—ฐ๐—ผ๐—ฟ๐—ฒ ๐˜๐—ผ ๐—ฝ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜ ๐—ฐ๐—ต๐˜‚๐—ฟ๐—ป ๐—ฎ๐—ป๐—ฑ ๐—ฏ๐—ผ๐—ผ๐˜€๐˜ ๐˜‚๐—ฝ๐˜€๐—ฒ๐—น๐—น๐—ถ๐—ป๐—ด ๐˜–๐˜ถ๐˜ณ ๐˜ˆ๐˜ ๐˜ฅ๐˜ฆ๐˜ต๐˜ฆ๐˜ค๐˜ต๐˜ด ๐˜ต๐˜ฉ๐˜ณ๐˜ฆ๐˜ข๐˜ต๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฃ๐˜ถ๐˜ด๐˜ช๐˜ฏ๐˜ฆ๐˜ด๐˜ด ๐˜ฐ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ถ๐˜ฏ๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ธ๐˜ช๐˜ต๐˜ฉ๐˜ช๐˜ฏ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ง๐˜ฐ๐˜ญ๐˜ช๐˜ฐ. โœ”๏ธ Easy to set up: Our score detects the variables that really matter and automatically calibrates the algorithm for each customer segment. โœ”๏ธ Easy to customize: Our algorithms can factor in specific business indicators to narrow in on what matters to your users. โœ”๏ธ Quick return on investment: Proven results within just 3 weeks of activation. 3๏ธโƒฃ ๐—ฆ๐—บ๐—ฎ๐—ฟ๐˜ ๐—ฎ๐—น๐—ฒ๐—ฟ๐˜๐˜€ ๐—ณ๐—ผ๐—ฟ ๐˜€๐—ต๐—ถ๐—ณ๐˜๐—ถ๐—ป๐—ด ๐—ณ๐—ฟ๐—ผ๐—บ ๐—ฟ๐—ฒ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐˜๐—ผ ๐—ฝ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐˜–๐˜ถ๐˜ณ ๐˜š๐˜ฎ๐˜ข๐˜ณ๐˜ต ๐˜ˆ๐˜จ๐˜ฆ๐˜ฏ๐˜ต ๐˜ฅ๐˜ฆ๐˜ต๐˜ฆ๐˜ค๐˜ต๐˜ด ๐˜ค๐˜ฉ๐˜ข๐˜ฏ๐˜จ๐˜ฆ๐˜ด ๐˜ช๐˜ฏ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ด๐˜ต๐˜ข๐˜ต๐˜ถ๐˜ด ๐˜ฐ๐˜ง ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ข๐˜ค๐˜ค๐˜ฐ๐˜ถ๐˜ฏ๐˜ต๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฌ๐˜ฆ๐˜ฆ๐˜ฑ๐˜ด ๐˜บ๐˜ฐ๐˜ถ ๐˜ช๐˜ฏ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฌ๐˜ฏ๐˜ฐ๐˜ธ. โœ”๏ธ Custom alerts: Detect risky behaviors and send notifications the way that works for you. Get reminders about key deadlines. โœ”๏ธ Performance reports: Create consistency in your user monitoring, safeguard your future revenue, and reach your targets. โœ”๏ธ Collaboration: Share your account strategies easily with the entire team. Effortlessly keep your CEO in the loop.

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Laure P.
LP
Laure P.
04/12/2024
Validated Reviewer
Review source: Organic

A tool that greatly facilitates the role of a customer success manager !

Great tool! Skalin saves us a significant amount of time and facilitates the establishment of long-term projects for our customer care assignments. It also allows us to anticipate and manage future renewals as efficiently as possible. Overall, we are extremely satisfied with the tool! Integration was swift. The product is incredibly user-friendly and intuitive! We use it on a daily basis, and the task and playbook features are meticulously designed, enabling us to track progress and strategise our next customer care actions effectively.
Adeline l.
AL
Adeline l.
Head of Customer Success chez Fasterize, Solution Saas dรฉdiรฉe ร  la webperformance
03/28/2024
Validated Reviewer
Review source: Organic

The everyday tool for managing our customers!

In just a few clicks, I have centralised information for one customer and for all customers as a whole, as well as segmentation information. What's more, it's very visual and easy to use.
Guillaume P.
GP
Guillaume P.
Customer Success Manager at Eturnity AG
03/19/2024
Validated Reviewer
Review source: Organic

Excellent CS Platform

Excellent CS Platform. Skalin is a comprehensive and powerful tool that streamlines and optimizes customer follow-up, making it an invaluable asset in the day-to-day operations of our teams. I highly recommend it to anyone! Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. The customizable Healthscore provides a quick overview of account health, while the comprehensive history of exchanges and activities offers a holistic view of each account, ideal for personalized customer monitoring. Playbooks automate routine CSM tasks such as usage reminders and interaction prompts, freeing up valuable time for other tasks. Thanks to its user-friendly interface and straightforward design, the tool was swiftly implemented within the team.

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Paris, FR

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What is Skalin?

๐—ฆ๐—ธ๐—ฎ๐—น๐—ถ๐—ป ๐—ถ๐˜€ ๐—ฎ ๐—ป๐—ฒ๐˜…๐˜-๐—ด๐—ฒ๐—ป๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฆ๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—ฃ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ ๐˜€๐—ฝ๐—ฒ๐—ฐ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐—น๐—น๐˜† ๐—ฏ๐˜‚๐—ถ๐—น๐˜ ๐—ณ๐—ผ๐—ฟ ๐˜€๐˜๐—ฎ๐—ฟ๐˜๐˜‚๐—ฝ๐˜€ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—ฎ๐—ฐ๐—ฐ๐—ฒ๐—น๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฝ๐—ต๐—ฎ๐˜€๐—ฒ. ๐—ฃ๐—ผ๐˜„๐—ฒ๐—ฟ๐—ฒ๐—ฑ ๐—ฏ๐˜† ๐—”๐—œ, ๐—ถ๐˜ ๐—ฑ๐—ฒ๐˜๐—ฒ๐—ฐ๐˜๐˜€ ๐—ฎ๐˜-๐—ฟ๐—ถ๐˜€๐—ธ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐˜๐—ผ ๐—ฝ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜ ๐—ฐ๐—ต๐˜‚๐—ฟ๐—ป. ๐—ช๐—ถ๐˜๐—ต ๐—ฆ๐—ธ๐—ฎ๐—น๐—ถ๐—ป, ๐˜†๐—ผ๐˜‚๐—ฟ ๐˜๐—ฒ๐—ฎ๐—บ ๐—ฐ๐—ฎ๐—ป ๐—ฏ๐—ฒ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ฝ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ, ๐˜€๐—ฎ๐˜ƒ๐—ฒ ๐˜๐—ถ๐—บ๐—ฒ, ๐—ฎ๐—ป๐—ฑ ๐—ด๐—ฒ๐—ป๐—ฒ๐—ฟ๐—ฎ๐˜๐—ฒ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜‚๐—ฒ.

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Year Founded
2020