The implementation process was straight forward and the support team was exceptional. We are a non profit organization run by volunteers that found ourselves in the position of having to take over membership from a paid management organization. SilkStart helped us get up and running within a very short period of time. Their support was second to none. The product itself has been perfect for our group. The administrative end is easier to use as well as the user experience. Our members have found it easy to log in and manage their profiles. From the administrative end, we appreciate all of the information and reports that have given us a good handle on our membership and provided insight on where to target for growth. They were also the only company that integrated their website with our current one. We had just done a major overhaul of our site and not having to start over from scratch was a big time saver.

Great support, easy to add content with simple layouts, easy to train team, ability to send emails from system and track memberships

Using SilkStart has automated our Association processes in so many incredible ways! Being able to send/schedule emails, set up events, communicate with certain membership levels/groups, and clone everything for future use. It also has great reports to track membership and churn. But the BEST thing about SilkStart is their customer service. Our onboarding specialist was FANTASTIC---competent, helpful, and went out of his way to make sure we all understood and built it the way we wanted it. Their ongoing customer service has been amazing too--super responsive, helpful, clear, and timely.