Google Reporting only shows us that some came to the site but not who they work for and who they are, but now with these tools, we can identify these companies and then start marketing to them very differently and very direct. We even set up a few bots to run just for these companies as they are our ideal clients and we want to be more aggressive with them.

ChatFunnels has allowed us to see exactly who is poking around our website, even if they don't engage with the bot! Then it alerts my sales team that our ideal customer or one of their assigned customers is on the site in real-time. This has been a game changer for both the sales and marketing teams. The Sales team loves it too because they don't have to go do research for contacts at those accounts. Chatfunnels puts their contact information back into Salesforce for us. The integration with SalesForce is the best we've seen. It puts data back into the CRM so our marketing teams can continue to I was most nervous about implementation. We just didn't have the time to dive into building out a new tool; after using other chat solutions, I was worried it would be overly complicated and clunky. It wasn't. The Customer Success team implementation was easy. Unlike some other ChatBots/Intent tools, building out the bots and automation was intuitive. It's been drag and drop. Their system is built for testing and trying new things. If and when I've needed assistance, I've just used the ChatFunnels bot on their own web page to talk to the support team, and they've been VERY fast to respond.

We are a local food pantry charity and we use the Chat Funnels system to help us identify who is coming onto our site and looking to donate, we can then take this info and use the look-up features and identify people from these companies that are our donation organizers like and we start emailing them and we get great responses. This has also helped is to chat with volunteers that want to come to help out with our services and has helped us to be able to work with them when they are ready to speak to us.