We like that ChatFunnels gives us the power to personalize our messaging to our different segments so that we're able to help them find what they're looking for faster. We also love the advanced routing options that help us make sure we get the right agents into the right conversations every time.

I love all the data that I had access to when trying to engage with other SMBs. It has been crucial when trying to get pasted the gatekeepers.

We are able to easily take chats from customers and it does a great job of only adding you to conversations with customers you’re responsible for. Our sales team gets conversations with possible new customers and we only see chats for current customers.