I really appreciate the customer service, especialy how attentive, helpful, knowledgeable, and speedy they were in solving my issues and answering any questions. The platform is also filled with features that are great to work with when using several methodologies such as Conjoint Analysis, MaxDiff, Concept Testing, etc. They also provide templates that give great general direction and their programming logic capabilities are more advanced than what SurveyMonkey provides. I appreciate their analysis UI and the several ways I can parse through the survey data via crosstabs, individual responses, excel output, and more. It is all easy to use and accessible to implement.

The question types are pretty advanced and allow me to create the survey that I need without charging extra for specific "premium" questions. I like that it is an all-inclusive price because it allows me to price studies for my clients easily.

Overall, the platform is super easy to use, and has a lot to offer. It has better visualizations and programming capabilities compared to other DIY platforms. The client service team is also super helpful; they're always available to quickly help you out or provide a second set of eyes on something, and are open to building out capabilities to serve your specific needs (i.e. programming a segmentation algorithm.) Not to mention, everyone I've crossed paths with so far seems to just be a genuinely nice person, which goes a long way.