Integration with our contact center solution was seamless and easy. The Search Copilot feature has significantly reduced time spent by our agents looking for answers. The Content Intelligence feature has benefited content adminstrators and knowledge seekers alike, in ensuring the information retrieved is relevant and accurate.

With a focus of excellence, Shelf was a clear choice when selecting this platform for our knowledge management system. Our experience with Shelf so far has been top notch! The Shelf team has been great to work with through the entire implementation process. We've seen gains in efficiency through utilizing decision trees and having all of the information consolidated in one, easy to search, location. The team members that piloted the use of Shelf found it incredibly easy to use and were ecstatic about the new functions that supported their performance.

1) Shelf is most helpful when it comes to content managing. The automatic reminders and allowing different individuals to have a peice in the creating and publishing to ensure not one or two individuals get bogged down. 2)The next feature that is unforgettable is the Agent Assist! Depending on how the customer flows through the IVR, Shelf will populate associate articles to the CSR. 3) Shelf is in appfoundry for Genesys Cloud = easy integration. 4) Shelf houses ALL of our knowledge, even our AI Chatbot pulls the information from it. 5) Multi-Languages 6) Content Health: Even if you get an individual that has never built a KMS or articles, Shelf gives guidance along the way. 7) navigating the Admin side is blissful; this is my third build and the best platform by far.