The convenience of logging on at anytime and working on the modules. The information is so appropriate to the expectations we have of our staff members and they can quickly apply the skills.

We love the "What to say when" modules with their quick video examples. They are relevant, helpful, and easy for leaders to apply to their teams in day to day situations.

Service Skills online training is short and fun to follow. I make every employee do service skills at point of hire and annually for a refresher. I love the emails I get from service skills with 2-3 minute refresher courses in them and they make a great "Focus Friday" topic to talk about at our meetings. Service Skills staff is beyond friendly. We can send an email to the staff and they will respond within minutes. We see service skills as a partner in our business. They check in with us to see what they can do to help us succeed. Lastly service skills has plenty of online tools to help aid in reinforcing the Service Skills Training.