The e-Learning courses from Service Skills are top notch. I manage a Contact Center and have used the videos as part of training curriculum. I also have my team utilize the videos for coaching and continuing education. I really enjoy the fact that new content/series are added intermittently. It keeps the information fresh and relevant.

The videos are very relevant to the topic and support the lesson being taught.

Our employees are assigned videos to view on a regular schedule. Employees have the ability to select when they view the assigned videos based on their own work schedule and during non-critical times. The videos are not too long so it doesn't take up a lot of time and employees are not inhibited from viewing them. Very large variety of topics available, and all are easily transferable and relevant for any industry. Service Skills customer service is top notch. Our representative walked us through every element and roll out, facilitating a successful program.