I received the following outstanding comments from my employees who participated in ServiceSkills on-line training: Of all the online training I’ve done for any job I’ve had this training was the easiest to go through while still successfully imparting the knowledge I needed to learn. Even though it felt like I went through the training quickly, the ideas discussed in the video stuck with me and I immediately started seeing situations in which I could deploy skills discussed in the videos. The videos are light on “fluff” and heavy on content. It’s the best thing a busy employee could ask for when doing any type of training that takes them away from their normal workflow on any given day. ________ I have really enjoyed this and learned more than I thought I would! Especially the Customer Service Training. There were several different tips that I have since picked up. For example, saying ‘Happy to help!” instead of “No problem!” I think more workplaces should have training similar to these because it’s easy to forget that each customer has a unique experience with you, or that coworkers should treat each other as customers. ________ I thought the courses were very relevant and current. I enjoyed the variety of visuals too – from real life to animation. I learned a lot and they actually got me hyped up about customer service. The phone training was REALLY good. Probably the best I’ve ever seen. Lots of great tips and techniques to use. ________ The service skills training was a great way to gain helpful tips that I can apply to different forms of communication both in and out of the workplace. ________

Every interaction (business or personal) is better when you apply the customer service techniques presented in the Telephone Doctor series! The mods are relevant regardless of your age or experience. They provide a wonderful base of knowledge and allow everyone who takes them to walk away learning something new!!

I loved the different scenarios they provided for each training. Watching how the different scenarios played out made the trainings more valuable and gave a much more understanding of how and why we should provide service a certain way. The trainings also pointed out the "not so obvious" bad habits my team and I had and provided ways on how we can change those habits. Ronnie Titus, our consultant, was very helpful and made things run smoothly. Ronnie was not too pushy but was very consistent in making sure my team and I had all we needed to be successful throughout our experience. She was a great consultant!