Service Skills helped my team build a foundation for Customer Service. It is great for new or inexperienced reps to build their skills and get started in a customer-facing role.

Service Skills has excellent quality and content in their eLearnings. The format and style is extremely easy to follow and take in new information. Their quizzes are well-written and the techniques demonstrated in each course are extremely valuable, along with being cross-functional as well. Not only does Service Skills have very high quality content and videos, but they also provide leader guides to most of their courses, as well as PDFs that contain descriptions and pertinent details regarding each course, i.e. length of time, key highlights of the material, etc. These resources helped me as the corporate trainer determine which courses and/or series of courses would be best for our departments to take throughout the year. For example, Service Skills provided multiple leadership/management series to choose from, and I was able to plan out accordingly which series would be best for our leadership team to increase their skill set. Same for their customer service courses. The techniques and best practices that are taught in the eLearnings were top-notch, i.e. Five Forbidden Phrases, Essential Telephone Skills, Six Cardinal Rules of Customer Service, Six Steps to Service Recovery, and much more. Service Skills also provides built-in Learning Paths that can be utilized for different job positions, and they allow the capability to customize and create our own Learning Paths too. Helen Stokes, our Client Success Manager, has been fantastic and always so helpful! She is very knowledgeable and available any time that we had a question or needed assistance, and always so incredibly friendly and easy to work with. It’s been a pleasure having her as a partner in utilizing the Service Skills site.

The personalized service to help with our training program was priceless.