I have been using ServiceSkills for many years and the tools provided are timeless and give our new employees as well as our seasoned veterans the confidence necessary to handle any situation that presents itself. The content is updated and refreshed periodically and new modules are added that address current topics. My account manager Ronnie has always been attentive and helpful and I get the feeling everyone there I have dealt with (Michelle, Cheryl, and of course Nancy to name a few) really appreciates our business!

I like how we can assign the courses to our Customer Service Team based on the training we feel they may need. The process for setting up the courses is straightforward and not complicated at all.

That the trainings are broken down into smaller topics that the user can easily complete throughout the day. The topics are relevant and the trainee can immediately put them into practice. We’ve been using Service Skills for many year, in fact our introduction was via DVD courses. The on demand training has been a great value add for our staff. We’ve had other customer service training but Service Skills and the Telephone Doctor are our go to.