Teaching agents how to handle tough customer service issues by providing the best resources to turn a bad call to a Great call! Easy for agents to use, one agent said to me "If I have a challenging call I like to go watch a service skill to calm me down" they use videos to start their day as well! Easy to use the administer the product for training. Education that provides service based skills online, very easy to use. The Service Skills staff is always willing to answer questions and assist when needed with a smile!

We appreciate the ability to assign modules for all staff to complete on their own time. We then schedule a weekly discussion with the entire team to share what we learned and how we plan to put the tools into practice to improve our company.

There is a broad range of training that will have courses for just about anything you are looking for. Our company looks explicitly to train our current staff on soft skills and we are pleased with all the courses ServiceSkills offers in this area.