I’m a small business owner and using this tool allow us to concentrate on our business instead of distressing about our online reviews. Asking our customers for review is very easy now, since every Friday afternoon we just upload our excel sheet of our customers into their system and we receive couple of new reviews every week. The system also block the bad reviews and we receive email notifications if customer complain so we can reach out to them. Their customer services is the best! They are quick to respond and always on point!