Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
Metadata search by satrang technology is a great tool to search within specific metadata rather than a complete search like google or bing etc. We can easily filter our metadata types, and that's within one click. Also, using this website we can see detailed report on metadata types and search.
How user-friendly it is.I rarely need to ask my coworkers for help when navigating the platform. I get confused easily and this doesn't cause me confusion. So that's a good thing.
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