Satismeter is intuitive and has a pleasant UX that makes it easy to create surveys. Additionally, it has features and settings that facilitate customer segmentation. It is constantly updated and has support that responds very quickly (a shoutout to Alexia). Suggestion for a new feature: I usually contact detractors and classify the problems, and I miss being able to add tags to an NPS response and then have a report of the most frequent problems.

It's so simple to use, they provide tons of out-of-the-box integrations, and anytime we need to spin up a new survey, we can do it with ease.

It's a very easy to use tool, it doesn't need a lot of setup and can integrate with many other tools